Privacy Policy
Creative Orbit collects only the personal information reasonably needed to respond to enquiries, provide digital marketing and website services, arrange consultations, improve this website and meet legal obligations. We handle that information carefully and do not sell it.
This policy explains what Creative Orbit collects, why we collect it, how it may be used or disclosed, and how you can access, correct or complain about the handling of your personal information.
1. Who We Are and How to Contact Us
Creative Orbit is the specialist digital marketing, search optimisation, website and content practice operated by Simon Bayliss, based in Keiraville, Wollongong, New South Wales. In this policy, “Creative Orbit”, “we”, “us” and “our” refer to the entity operating the Creative Orbit website and services.
If you have a privacy question, access or correction request, or complaint, contact us using the details below:
2. Information We Collect
We may collect personal information directly from you when you use this website, submit a form, request a consultation, contact us by email or phone, become a client, or otherwise interact with Creative Orbit.
The information we collect depends on the interaction and may include:
- Your name, business name, job title, email address, phone number and business address.
- Your website address, business goals, enquiry details, project requirements, service interests and communications with us.
- Booking details, such as preferred appointment times, consultation notes and relevant reminders.
- Information you provide when engaging us, including billing, payment or business-administration information where needed to provide services.
- Technical and usage information, such as IP address, browser and device details, pages viewed, referring source, approximate location, interaction data and cookie identifiers.
- Information you authorise us to access in connection with a service, such as website administration, hosting, analytics, Search Console, advertising or social media account information.
We do not intentionally collect sensitive information unless it is reasonably necessary for a specific service and you choose to provide it. Please do not send sensitive personal information through a general website form unless we have asked for it.
3. Why We Collect and Use Information
Creative Orbit collects and uses personal information for purposes reasonably connected with operating the practice and providing requested services. This may include:
- Responding to your enquiry, consultation request, booking or support request.
- Assessing whether our services are suitable for your business and preparing a proposal, scope, audit or recommendation.
- Providing agreed search optimisation, website, analytics, content, hosting, photography or related digital services.
- Communicating about a project, appointment, invoice, support issue, service change or other operational matter.
- Improving the performance, security, accessibility and usefulness of our website and services.
- Maintaining business records, managing accounts and meeting legal, regulatory or tax obligations.
- Sending relevant marketing communications only where permitted by law. You can opt out of marketing communications at any time.
If you do not provide information requested in a form or during an engagement, we may be unable to respond properly, arrange a consultation, provide a quote or deliver the requested service.
4. Collection Notices for Website Forms
When you submit a Creative Orbit website form, we collect the details you enter so we can deal with the request you made. For example, a contact form enables us to respond to an enquiry; a booking form enables us to assess the request, arrange a consultation and send related confirmation or reminder messages.
We collect this information directly from you. Providing the requested information is voluntary, but we may not be able to provide the requested response, booking or service if essential details are not supplied.
We may disclose form information to trusted service providers that help us operate the website, manage forms, email, calendars, customer records or professional services, but only where reasonably necessary for those purposes. See sections 7 and 8 for more detail.
5. Cookies, Analytics and Advertising Technologies
Our website may use cookies and similar technologies to remember preferences, keep the site functioning, understand traffic and improve content and user experience. Cookies are small data files stored by your browser. You can generally control or delete cookies through your browser settings, although doing so may affect some website functions.
Creative Orbit may use analytics, tag management, search-performance, advertising or embedded-service tools. These tools may collect technical and usage information, including IP address, browser and device information, pages visited, referral source, interactions and approximate geographic area.
Where we use Google products or other third-party services, those providers may collect or process information under their own privacy policies. We do not use website analytics information to identify you personally unless that is reasonably necessary for a service you have requested or required by law.
6. Direct Marketing
We may send you information about Creative Orbit services, search research, website improvements or related offers where you have asked to receive it, where it is otherwise permitted by law, or where it is reasonably expected from your relationship with us.
You can opt out of marketing communications at any time by using the unsubscribe link in an email or by contacting
7. When We May Disclose Information
We do not sell, rent or trade personal information. We may disclose personal information where reasonably necessary for the purposes described in this policy, including to:
- Technology, hosting, email, form, scheduling, analytics, payment, accounting, file storage, security and customer management providers that support our operations.
- Contractors or professional advisers who assist us to provide services or manage the business, subject to appropriate confidentiality obligations.
- Your authorised representatives, staff, website providers or other third parties where you direct or authorise us to do so.
- Government authorities, regulators, insurers, courts or law-enforcement bodies where required or authorised by law, or where necessary to protect legal rights, safety or property.
Where Creative Orbit accesses a client platform—such as a website, analytics account, Search Console, advertising account or hosting environment—we use that access only to provide the agreed service and in line with the client’s instructions and applicable platform terms.
8. Overseas Disclosures
Some technology providers used to operate websites, forms, email, scheduling, analytics, cloud storage or business systems may store or process information outside Australia, or provide support from overseas locations. Depending on the services used for a particular interaction, this may include recipients in the United States and other countries where those providers operate.
Before publishing, Creative Orbit will maintain and update this section to reflect the third-party services actually used. Where personal information is disclosed overseas, we take reasonable steps to use reputable providers and to handle information in a manner consistent with this policy and applicable privacy obligations.
9. Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures may include access controls, strong passwords, multi-factor authentication where available, secure hosting, software updates, backups, provider security controls and limiting access to people who need the information for a legitimate business purpose.
No online system can be guaranteed completely secure. You should avoid sending passwords, payment-card details or unnecessary sensitive information through standard website forms or ordinary email.
We retain personal information only for as long as reasonably needed for the purpose for which it was collected, to manage our relationship with you, to meet legal and accounting obligations, resolve disputes or enforce agreements. When information is no longer required, we take reasonable steps to destroy it or de-identify it where practicable.
10. Access and Correction
You may ask for access to personal information we hold about you, or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading. Please make your request by email to
We may need to verify your identity before responding. We will respond within a reasonable period and, where appropriate, provide access or correct the information. In limited circumstances, the law may allow or require us to refuse access or correction. If that occurs, we will explain the reason, subject to legal restrictions.
11. Privacy Complaints
If you believe Creative Orbit has handled your personal information incorrectly, please contact us first at
We will investigate and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). Information is available at oaic.gov.au.
12. Changes to This Policy
We may update this Privacy Policy when our services, website technology, legal obligations or information-handling practices change. The current version will be published on this page with its updated date. We encourage you to review it periodically.
Privacy Question or Request?
Contact Creative Orbit if you would like to ask how your information is handled, request access or correction, or raise a privacy concern.